Get help
If your accommodation does not match its description
Practical steps to take, in order. This is general consumer information, not individual legal advice.
1
Report the discrepancy immediately
Explain which parts of the supplied accommodation differ from the description and request that the booking be corrected.
2
Make a formal complaint
Wildkind’s published complaints address:
Suggested subject: Formal Complaint – Accommodation Not as Described
3
Preserve evidence
- Original advert.
- Booking confirmation.
- Payment evidence.
- Photographs and videos.
- Written communications.
- Timeline of conversations.
- Additional costs caused by the problem.
- The remedy requested.
4
Contact the payment provider
Depending on the circumstances and payment method, a customer may be able to ask their bank about chargeback or Section 75. These protections are different, eligibility is not automatic and customers will normally need supporting evidence.
This is general consumer information, not individual legal advice.